Terms & Conditions

Terms Of Use

A Personal Message

Thank you for visiting Start Up Decorator. We’ve had lots of fun creating Start Up Decorator for you and we hope you’ve had a great experience on our website and are completely happy, but if not please tell us. Now The Legal Bit

1: Introduction
2: Trading details
3: Ordering from us
4: Supply and pricing of goods

5: Delivery
6: Changing or cancelling an order
7: Returns and refunds
8: General

These terms and conditions (the “Terms”) set out your rights and obligations, and those of Start Up Decorator  (“we” or “us”), in relation to this website, www.StartUpDecorator.com  any Start Up Decorator application that you access (the “App”) and any products, services and material of any kind available through the Site, the App or us (the “Services”).

We are a USA company located at  7550 Croname, Niles IL 60714

When we refer to “Start Up Decorator , or StartUpDecorator.com in these Terms, we mean us, the Site, the Website, the App and/or the Services, according to the context.

By registering with Start Up Decorator, you accept that you are entering into a contract with us under these Terms. People who register with Start Up Decorator establish an “Account” and become “Users”. Visitors to Start Up Decorator who do not register with Start Up Decorator  but who nevertheless use the Site or download the App, affirm that they are bound by these Terms each time they access the site, or the App.

If you do not agree to these Terms, you must not use this Website or the App.

You should be aware that these Terms may change from time to time in accordance with section 11 below.
You will be able to access some areas of the Website without registering your details with us. Other areas, and the opportunity to place orders with us, are only open to you if you register.

1. Trading details

Whenever you buy a product through the Website or the App, you will be lawfully contracting with Start Up Decorator 

1. Ordering from us

3.1. Product description

We use reasonable endeavours to make sure that every product on the Website is shown accurately and that prices are correct. 

3.2. Placing your order

A contract for the purchase of a product is created as follows:

1. By confirming your order, you are agreeing to purchase the product you have selected
2. At this point, we take payment for your order by means of your nominated payment method
3. We will send to you a standard system email detailing your order, and other information we must provide to you

From time to time, we may reject an order for the following reasons:

a. If, unfortunately, we do not have your chosen product in stock
b. Where we cannot obtain authorization for your payment
c. If there has been a relevant pricing or product description error
d. If your order otherwise breaches any of the requirements of these Terms
e. The use of images for a personalised product which are corrupted, unsupported technically or inadequately pixelated
f. If a personalised product you wish to order contains anything which contravenes, or appears to contravene, our Content Rules (see section 3.4 below for our Content Rules)
g. We suspect that the order has been placed fraudulently
h. It appears that the order mistakenly duplicates another order

If your order is rejected, we will contact you to confirm this and reverse the payment you have made for that order.
There are limited circumstances in which you may cancel an order after it has been made – see section 6 on this.
Please note: We may bar or prevent an individual Account, User, email address or other identifier from making purchases or otherwise interacting with us where we reasonably suspect an association with fraud or other infringements of the law.

3.3. Personalizing products

Start Up Decorator aims to provide you with a fast, friendly and high-quality service. Please double-check your order on screen and your acknowledgement email carefully to check that all the details are correct. It is up to you to ensure that content you have contributed for inclusion in a personalized product is correct, and (for example) is correctly spelt. As a courtesy, we may allow you to make changes to your order whilst its queued in production but not once it has been made, if it is not possible to make the change “on-screen”, then you should contact our Customer Service Team by telephone on  1-800-373-2127 Our standard opening hours are 9.00am – 5.00pm (Central USA Time) Monday to Friday (except Public Holidays).

3.4. Content Rules

We do not permit personalized products to include any content or material which:

a. infringes anyone’s copyright: in particular, you must ensure that you either own the copyright, the image rights, or any other content that you wish to include on a personalized product, or that you are fully licensed by the copyright owner o distribute that image or other content for the purposes which you have submitted it to us
b. infringes any other rights, such as a trade mark, of any person or entity or a duty owed to any person or entity, such as a duty of confidentiality
c. contravenes any applicable local country or international law (including, without limitation, any criminal law) or regulation
d. is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person
e. misrepresents identity or impersonates any person
f. includes any material containing personally identifying information about another person, such as their address, phone number, or email address, except with the written approval of that person
g. contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group
h. may harass, upset, embarrass or alarm any person
i. gives the impression that it emanates from or has been approved by us
j. advocates, promotes or assists any unlawful act

The above are our Content Rules. By using Start Up Decorator you are attesting you have read & understood these content rules, and you fully indemnify Start Up Decorator, its officers, directors, shareholders, employees and affiliates of any responsibility, or implied responsibility for your infringement of these content rules. If you are in any doubt as to your ability to conform to these rules you are instructed by Start Up Decorator to not use the App or any software.

3.5. Ordering multiple products

When ordering multiple products as part of the same order, Start Up Decorator will endeavour to inform you on-screen as to whether they will be (or can be) all dispatched on the same day or as part of the same delivery.

3.6. Payment

At Start Up Decorator, you can pay for your products using a credit card, debit card, or any other payment method which we make available to you at the time of your order.

1. Supply and pricing of products

4.1. Supply of Products

The products sold by us through our Website and the App are processed at ours, or our affiliates, production facilities.

4.2. Prices

All products listed for sale on the Website and the App will include sales taxes at the prevailing rate at the checkout where required.

4.3. Postage and packaging charges

For most items, prices are shown inclusive of packaging charges, but exclusive of postage charges; this is shown separately at the checkout stage before you place your order.

4.4. Receipts

In most cases your order confirmation email contains all the necessary information to constitute a simplified receipt in line with the accounting guidelines.

1. Delivery

During the sales or order process, Start Up Decorator will generally notify you of the anticipated dispatch dates available and the expected time frame for receiving your order; however, Start Up Decorator cannot guarantee delivery dates or times as once your order leaves it is in the hands of the service provider. We will make you aware of delivery charges (if any) before you place your order.

5.1. General despatch information

The dispatch date is the date we SEND the item you have ordered, NOT the day it will be delivered.

• We cannot accept orders without a zip or post code
•  It is your responsibility to ensure that the delivery address you provide for any order you place is correct

5.2. Circumstances Beyond Our Control

Force Majeure. Neither we, nor any delivery service that we use shall be liable for any failure to perform contracted services where such failure or delay results from circumstances outside reasonable control; these circumstances include but are not limited to, adverse weather conditions (such as snow, flood, extreme winds…), fire, explosion, accident, traffic congestion, obstruction of any private or public highway, rioting, terrorism, act of God, industrial dispute or strike.

1. Changing or cancelling an order

Before you request a change or cancellation, it is best to check the status of your order. Orders can only be changed or cancelled before production commences, not during or after.

It is best to call us if you need to cancel or change your order – call 1-800-373-2127. Please have your order number or the email address you registered with us available, so we can answer your query as quickly as possible. Emails are answered during business hours (Monday – Friday 9.00am – 5.00pm CST) in the order they are received. It is therefore possible that your order could begin production before your email is processed and we will be unable to make any changes requested in the email for which you must assume responsibility.

1. Returns and refunds.

At Start Up Decorator, we always aim to send your products in perfect condition, however, very rarely, it is possible for a problem to arise. In the unlikely event that a product is received faulty, damaged in transit, or the wrong item was sent, you should contact us straight away to let us know of the problem. We will then advise you on whether you are eligible for a replacement or refund.

We have different rules for returns of (a) personalised products, and (b) non-personalised products – see “Returning products and issuing refunds” below.

7.1. Reporting a problem'

If for any reason you are not happy with your Start Up Decorator order, please contact our Customer Service Team on 1-800-373-2127, or use our contact form. You will need to quote your order number, the email address you have registered and the details of the problem with the order.

We aim to acknowledge any complaint within 1 working day and will do our best to resolve it within 5 days. We may ask you to take a photograph of the product to help us communicate with our suppliers and correct any future problems. Should it be necessary, we will then advise you how to return your item.

Please note: You should contact us within 3 days of receipt of the product if there is a manufacturing or imaging fault. We will, at our discretion consider issues raised after three days but reserve the right to refuse a refund or replacement.

7.2. Returning products and issuing refunds

Personalized products

Where an item is faulty, we will ask you to return it to us within three days of receipt. You can contact our Customer Service Team for our returns address. Your right to return items to us in accordance with these Terms is in addition to any other statutory rights you may have. If you are eligible for a refund, we will reimburse the price you have paid for the product(s) via the payment method you originally paid with. Alternatively, we may offer to reprint (if applicable) and resend the item free of charge. Please note it is not our policy to offer both a refund and a reprint.

Refunds cannot be given if the fault is a result of your own actions such as product misuse, or if any personalization is misspelt, or if you have uploaded an image of a low resolution or size. Please see section 3.3, ‘Personalizing products’, for more information.

Non-personalized products

You have the right to cancel your contract for the purchase of a non-personalized product please see section 6. You must return the unused non-personalized product to us within 14 days of notifying us of the cancellation and must pay the cost of returning the product to our nominated address. We will refund the purchase price you have paid for the product and its standard delivery charges (but not any expedited, tracked or other special delivery charges you may have chosen to pay) within 14 days of its return. However, if the value of the product has been reduced by any handling of it beyond what is necessary to check whether the product is as expected, we may deduct an amount to reflect that reduction in value from the sum we refund to you. Note that the value of a product may be reduced to nothing if its seal (or similar) is broken. Please follow any returns procedure for non-personalised products which we specify from time to time.

8: General

These Terms are intended to contain your entire agreement with us relating to the Services, the Website and the App.
If any of these Terms is found to be invalid this shall not affect the validity of the remaining provisions which shall remain fully enforceable. Our failure to act with respect to a breach of these Terms by you or others does not waive our right to act with respect to subsequent or similar breaches.

Only you and Start Up Decorator shall be entitled to enforce these Terms. We reserve the right to change these Terms from time to time and post the new version on the Website. The new version of these Terms will take effect:

• commencing 28 days after the date of posting (or such later date as we indicate in the relevant posting), if any of the changes is to an operative provision of these Terms which is capable of adversely affecting you
• immediately upon the date of posting (or such later date as we indicate in the relevant posting), if the changes are not reasonably capable of adversely affecting you – examples of which would include, without limitation, (i) changing the name of, and/or the web-address that you use to access Start Up Decorator  and (ii) the refinement of provisions that are already included or referred to in these Terms

In either case, if you do not wish to be governed by the new version of these Terms, you must cease to use the Services and Start Up Decorator . For the avoidance of doubt, we will not have any liability to you in that event.

We don’t separately file the Terms entered into by Users when they register for Start Up Decorator, so please make a durable copy of these Terms by printing and/or saving a downloaded copy on your own computer.